Every company or business needs a disaster plan in place, but those with high-foot traffic like hotels need extra care and attention. While hotel managers are busy promoting their property, managing budgets, organizing accommodation, and much more, it is important to take the time out to ensure that there is a strong disaster plan in place in case of emergencies.
What goes into a solid hotel disaster plan? While there are many elements that are important, such as creating and maintaining a list of emergency numbers and developing escape routes and safety procedures for fire, flood, and earthquakes, here are 3 critical areas often forgotten:
Protecting Your Data
In the days before technology really emerged, it was very common for companies to store physical data in the form of papers somewhere safe. Critical company information was usually stored in a facility that was safe and dry, ready and waiting in the event of an emergency. Since then, businesses of all sizes tend to take advantage of technology and store their data on their hard drives and servers, but what happens when those hard drives are stolen, lost, or damaged, or if the servers go down? It is wise for companies, particularly hotels, to protect their data by putting it on the cloud, which allows immediate off-site access to the information needed from remote locations.
Protecting your business from emergencies isn’t just about your guests, staff members, and building. You also will need to take precautions to protect your IT systems. Technology is completely integrated into our businesses now, so a good plan must begin with shielding your business from IT disasters. You will want to develop a strong disaster recovery plan (DRP) with backup and redundancy built into the infrastructure, and you will want to test it often to ensure that it is effective.
Partnering With a Damage Response Company
If an emergency or disaster were to strike your hotel, the last thing you want to do is waste time scrambling to find a reputable company to call. If you haven’t already, take the time now to vet and choose a qualified vendor. You will want to choose a commercial restoration company that provides customized pre-disaster plans at no charge. Choosing and working with a vendor before you need them will ensure faster response so you can get heads back in beds quickly.
Once you address these issues and your plan is in place, you will want to tell your employees about the procedures. It is also wise to perform test-runs for these procedures to ensure that they are effective or to address any holes that may be present.