Summertime and fall conference season are undoubtedly busy times for hotels and resorts. An emergency restoration plan is probably the farthest thing from your mind right now; however, having a strong disaster plan in place can make a big difference in your hotel’s post-disaster survival.
Here are 4 key actions you should take to ensure that you keep your guests, employees, and your building safe from disaster:
Develop a Clear Plan – When you develop your disaster plan, you should take into account your location. Account for any type of natural disaster that could possibly occur, and remember to include fires and floods. Next, come up with a system to establish a strong line of communication with your guests, employees, and emergency service vendors. Finally, include a clear evacuation plan for your employees and guests, along with a location in which your employees can meet post-disaster.
Inform Your Employees of the Plan – Each of your employees should be familiar with your disaster plan in case a crisis occurs. Provide regular training sessions to ensure that the plan is carried out properly and safely. Inform your staff on what to look out for and how they may assist in directing guests to a safe place, if ever necessary.
Rely on Your Security Cameras – Your security cameras can be invaluable when it comes to recovering from disasters. Depending on the catastrophe that occurs, your security team might be able to use the cameras to document what is occurring on the property and respond according to plan. In certain situations, including arson or a violent intruder scenario, your cameras can be a big help in locating and protecting your team and guests, along with helping apprehend the culprit.
Perform a Pre-Loss Risk Assessment – Several hotel and resort owners don’t think about the high costs downtime until after the disaster is over. That’s why it’s wise to have a professional restoration company do a pre-loss assessment, which can help determine what areas are most important and the best way to minimize business interruption. You can also use this opportunity to establish a relationship with the restoration company you choose so you can have a direct line for help if you ever need it.
Don’t let disasters catch you off-guard. Follow these tips above to help you better protect your employees, guests, and assets before a disaster occurs.